Return Shipping Instructions for Advanced Replacement (AR) Warranty

Please follow the guidelines below to prepare the return of a defective unit(s) for your Advanced Replacement (AR) warranty.
  1. Prepare your package with care:
    • All returns should be appropriately packaged using the proper packing material.
    • Remove or black out any old shipping labels including the original shipping barcode.
    • Seal the box with shipping tape.
  2. Please ensure the RMA or case number is specified on the return label or return shipping package.
  3. Affix the supplied UPS return label (provided with the Advanced Replacement RMA) to the outside of the box, which should have the following return address on the preprinted label:
    (800) 742-5877
    UPS O/B SHIPPING-VISUAL PRODUCT
    2250 OUTER LOOP BLDG 6 DCK DOOR 837
    LOUISVILLE KY 40291
    1. Schedule a UPS pickup or drop off the package using one of the following methods:
      • Call 1‐800‐PICKUPS.
      • Navigate to https://wwwapps.ups.com/pickup/schedule.
      • Locate the nearest drop off location by navigating to http://www.ups.com/dropoff.
    If you have any questions, please contact Ruckus Wireless Support using one of the following methods:
    • Web: If you already have a case open, please feel free to update the existing case at
      http://support.ruckuswireless.com/rmas. Otherwise, please open a new case.
    • If you need to open a new case, you can reach out to Ruckus Wireless at Contact Support.

    Working...Please wait

    This is here to prevent you from accidentally submitting twice.

    The page will automatically refresh.