Technical Support Programs
Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. Customers can select different SLAs for hardware replacement, add-on services like onsite engineer support, testing-as-a-service, Designated Support Engineers and more. Our goal is to match our capabilities to your specific needs.
Ruckus Warranty and Software License Agreement
Warranty and Software License Agreement terms
Ruckus Wireless and Switching products are covered by the warranty terms outlined for each product line. Those terms are described in Ruckus Warranty documentation. If you have any questions about the specific entitlements for your products, please consult the download link on this page.
For answers to frequently asked questions on the Ruckus Warranty, including which products are covered by the Standard or Limited Lifetime Warranty, please consult the Warranty FAQs document.
For more details regarding Warranty Registration including descriptions of the various return codes, please reference the Knowledge Article linked here.