Knowledge Base Articles
Browse Results: Unleashed > Troubleshooting
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Setting AP's Ethernet port to operate at 100 or 10 Mbps full duplex
This article discusses command line options to manually set the AP's Ethernet port at 100 Mbps or 10 Mbps speed -
5G radio not broadcasting with WAL_DBGID_DEV_TX_TIMEOUT
5G radio is not broadcasting and the customer will see the error message on AP supportinfo -
Mobile App Not Working (Unleashed)
Steps to follow in case the Mobile App is not working (unleashed) -
Recover.Me Issue / Steps Troubleshooting (Unleashed)
How to deal with Recover.Me when the client only sees this on the WiFi connections. The Configure.Me or the current SSID disappears -
This article explains a situation where clients were unable to connect to the Ruckus APs/SSID after migration from a different Vendor to Ruckus Wireless.
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The article aims to inform customers on precautionary measures that they can introduce in their network to minimize any potential exploitation from vulnerabilities.
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How to recover the Zone Director controller after using a problematic WLAN PSK passphrase ?
The passphrase &#x has been determined to cause instability to the Zone Director controller. Please contact Commscope Ruckus Technical support for workaround and solutions if you have faced this issue. -
How do I know the AP name from the AP Command Line?
This is a very basic but important command about how to check the name of the AP from its CLI -
Intel WLAN Card Unable to see SSID
On Ruckus 802.11ax AP's intel WLAN cards are unable to see the SSID. -
Configuring SMTP settings to work with Gmail server
Gmail SMTP auth configuration for use with Zone Director and Unleashed platforms