Knowledge Base Articles
Browse Results: Registration
-
Support contract is activated but unable to view the status on the support portal
On rare occasions the support contract will take time to get updated or does not get updated even after the activation on the Ruckus Support Portal is completed. -
Shows step by step method on activating Support contract for Unleashed Access Points.
-
Unable to activate the support as VAR or End User is blank
Both End User and VAR must be listed on Sales Orders in order to activate Support or License on the Ruckus Support Portal -
SCI2.X showing 90 days trial license even when perpetual license is active
When migrating from SCI1.X to SCI2.X license, both temp and permanent license retains in the SCI license tab. The temp license will take precedence until it expires and the permanent will automatically takes over. -
Purchased AP Licenses not showing in GUI
Article describes about the steps which are to be performed when the licenses are not available on the Ruckus Cloud UI -
How to activate RTU and AP Licenses on vSCG/vSZ, vSPOT, SCI
How to activate RTU and AP Licenses on vSCG/vSZ, vSPOT, SCI -
How to Register products through Ruckus Support Site?
Registering all the assets under the account, after obtaining access to Ruckus support portal. -
Why is there a message about support expiration, even when the support is active on the ZonDirector
The ZoneDirector serial number shows there is a valid Support Entitlement, but on the ZoneDirector GUI a support warning message is displayed -
The support entitlement file is missing or invalid : Message on ZoneDirector
Customer gets support missing, expired or invalid warning message on the ZoneDirector GUI when trying to upgrade the firmware -
License transfer from defective SZ to replacement SZ after RMA
Article has got steps to transfer the licenses from defective SZ to replacement SZ after RMA
Filter By Product
- Cloudpath
- Cloud Services
- Data Plane
- FastIron CX Series
- FastIron Edge Series POE
- FastIron Edge X XE
- FastIron GS Series
- FastIron LS Series
- FastIron WS Series
- FlexMaster
- ICX 6430
- ICX 6450
- ICX 6610
- ICX 6650
- ICX 7150
- ICX 7250
- ICX 7450
- ICX 7650
- ICX 7750
- ICX 7850
- Knowledge
- R500
- R600
- Ruckus Analytics
- Ruckus Cloud
- Ruckus Cloud LTE
- Ruckus Cloud Switch
- Ruckus Cloud WiFi
- Ruckus ICX Switches
- Ruckus Support Services
- SCG200
- SmartCell AP
- SmartCell Gateway
- SmartCell Insight
- Smart Wireless Services
- SPoT
- SPoT LBS
- SZ100
- SZ100D
- SZ300
- Unleashed
- virtual SmartCell Gateway
- vRIoT
- vSZ Dataplane
- ZoneDirector
- ZoneDirector 1200
- ZoneFlex Indoor
- ZoneFlex Outdoor
- ZonePlanner