Knowledge Base Articles
Browse Results: Registration
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vSCG License summery show 0 license avaliable
You see the AP license count as 0 when there is no Permanent RTU and AP Licenses applied on the instance -
How to change the support contract from Partner Support to End User Support?
Article has got information about changing the support type from one to another -
How can a VAR add licenses in LiMan for the End user
Article has got information about VAR accessing and managing end customers LiMAN licenses -
You can't activate this code. Your account does not match the sales order
Error while trying to activate support or license activation codes in Ruckus Support portal. -
How to download a ZD entitlement file
Article provides step by step instructions on how to download an entitlement file. This is specially useful, if you have upgraded to 9.8.1 and above firmware. By downloading and uploading this file, the warning message on the controller's dashboard should go away. -
Can I Re-register my Ruckus ZonePlanner
Article has got information about whether or not the customers can re-register the ZonePlanner. -
Support contract is activated but unable to view the status on the support portal
On rare occasions the support contract will take time to get updated or does not get updated even after the activation on the Ruckus Support Portal is completed. -
Shows step by step method on activating Support contract for Unleashed Access Points.
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Unable to activate the support as VAR or End User is blank
Both End User and VAR must be listed on Sales Orders in order to activate Support or License on the Ruckus Support Portal -
SCI2.X showing 90 days trial license even when perpetual license is active
When migrating from SCI1.X to SCI2.X license, both temp and permanent license retains in the SCI license tab. The temp license will take precedence until it expires and the permanent will automatically takes over.
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