Knowledge Base Articles
Browse Results: Registration > ZoneDirector
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R710 AP cannot connect after upgrading controller to SmartZone v3.1.1
AP certificate issues may prevent R710 from connecting to vSZ/SCG/SZ-100, or cause client webauth/guest pass authentication failure. -
Option 43 on MS DHCP Server to convert and direct ZD mode AP to RuckOS
*This configuration will allow an admin to configure Option 43 to point a ZD mode AP to a RuckOS COntroller IP and also direct a RuckOS AP to the same RuckOS controller IP -
What are Ruckus' Support Offerings?
Describes the types of Support Contracts available for Ruckus controllers and APs -
Ruckus AP Certificate Refresh Flowchart
AP Certificate Refresh Flowchart for Existing AP Installs and New AP Deployments (after Nov 27, 2016) -
FAQ: Ruckus AP Device Certificate Refresh
Device certificates on Ruckus APs manufactured prior to January 2016 may require a certificate refresh prior to November 2016 to avoid service interruption. -
You can't activate this code. Your account does not match the sales order
Error while trying to activate support or license activation codes in Ruckus Support portal. -
Why is there a message about support expiration, even when the support is active on the ZonDirector
The ZoneDirector serial number shows there is a valid Support Entitlement, but on the ZoneDirector GUI a support warning message is displayed -
The support entitlement file is missing or invalid : Message on ZoneDirector
Customer gets support missing, expired or invalid warning message on the ZoneDirector GUI when trying to upgrade the firmware -
Decryption error on the ZoneDirector Support entitlement file upload
Article has got information about when do you see Decryption error on the ZoneDirector and what needs to be done to upload the .SPT file -
Support Entitlement for ZoneDirectors
Explanation about Support Entitlement for ZoneDirectors
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