Knowledge Base Articles
Browse Results: Registration > ZoneDirector
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R710 AP cannot connect after upgrading controller to SmartZone v3.1.1
AP certificate issues may prevent R710 from connecting to vSZ/SCG/SZ-100, or cause client webauth/guest pass authentication failure. -
Option 43 on MS DHCP Server to convert and direct ZD mode AP to RuckOS
*This configuration will allow an admin to configure Option 43 to point a ZD mode AP to a RuckOS COntroller IP and also direct a RuckOS AP to the same RuckOS controller IP -
Walled Garden entries for Apple, Windows, and Android devices, CNA and reaching Google Play, Apple Store, and Amazon Market
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Ruckus AP Certificate Refresh Flowchart
AP Certificate Refresh Flowchart for Existing AP Installs and New AP Deployments (after Nov 27, 2016) -
FAQ: Ruckus AP Device Certificate Refresh
Device certificates on Ruckus APs manufactured prior to January 2016 may require a certificate refresh prior to November 2016 to avoid service interruption. -
What are Ruckus' Support Offerings?
Describes the types of Support Contracts available for Ruckus controllers and APs -
You can't activate this code. Your account does not match the sales order
Error while trying to activate support or license activation codes in Ruckus Support portal. -
How to download a ZD entitlement file
Article provides step by step instructions on how to download an entitlement file. This is specially useful, if you have upgraded to 9.8.1 and above firmware. By downloading and uploading this file, the warning message on the controller's dashboard should go away. -
Why is there a message about support expiration, even when the support is active on the ZonDirector
The ZoneDirector serial number shows there is a valid Support Entitlement, but on the ZoneDirector GUI a support warning message is displayed -
The support entitlement file is missing or invalid : Message on ZoneDirector
Customer gets support missing, expired or invalid warning message on the ZoneDirector GUI when trying to upgrade the firmware
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