Knowledge Base Articles
Browse Results: Installation > Ruckus Cloud WiFi
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SmartZone Ports to be open on a Firewall w/NAT
What ports/protocols need to be open to permit AP to SmartZone controller communication, and if including NAT? -
Cloud STA can not get to internet when client isolation is enabled
When client isolation is enabled, the client is gets an IP address but is not able to get to the internet -
What happens when my Ruckus Cloud Wi-Fi AP license expires
Description of events when a Ruckus Cloud Wi-Fi license expires -
AP recovery SSID methods depending on release version
Depending on the version release, there are different methods to access an AP via WiFi when It is not accessible by GUI/CLI/ssh but It is radiating the recovery SSID -
Ruckus Cloud WiFi won't allow you to change Venue address
Reason and workaround for a known issue WIFI-14785 -
Unable to login to Cloud Mobile App
Customer was unable to login to Cloud mobile app and gets error : "We are not able to load data for this account. Please try again later." -
Does RUCKUS cloud support COA
Customer has not found COA in documentation. PLM team provided more information about the feature. -
Procedure to add stack switches to the RUCKUS cloud
These steps to be followed to add stack switches in the RUCKUS Cloud -
This article explaines a design limitation of M510 where it doesn't pass IP to clients if local DHCP server is not configured.
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Ruckus Cloud - ZoneFlex AP starting Serial Numbers
Ruckus Cloud WiFi supports ZoneFlex 802.11ac Access Points, but not all ZoneFlex APs support Ruckus Cloud management straight from the factory. The Table included in this article identifies starting Serial Numbers of 802.11ac APs that have firmware allowing Ruckus Cloud management from the factory.
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