Knowledge Base Articles
Browse Results: SmartCell Gateway > Known Issues and Workarounds
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Fail to create report with radio option in SCG
In SCG release 2.1.0, when trying to create TX/RX bytes report for management domain in 2.4G radio, the system returned with following message: "Unable to update the report. Reason: String index out of range:-1" -
Apple iOS wireless client connection issue when exiting sleep mode
I have R700's and many different wireless clients. I am using iOS 8.1 , and 802.11r is activated on the WLAN. The iPad Air 2 connects fine to start with but after it has been in sleep mode for an extended time it does not reconnect. To fix this I need to reboot the iPad Air and then it... -
SmartZone Ports to be open on a Firewall w/NAT
What ports/protocols need to be open to permit AP to SmartZone controller communication, and if including NAT? -
Active directory PW expiration and Captive Portal
When Authenticating to Active Directory for Captive Portal user login, I want to have my AD passwords expire on a set value of X days, and then have the CP users get notified of this as they would be notified in an normal network domain access topology. -
DNS name resolution for IP address of SCG or vSCG
This articles shares the domain name which APs resolve to discover the SZ/vSZ controller -
SWIPE application unable to access vSCG
Using the SWIPE application with vSCG ver 3.0, I loose the connection to the vSCG and it fails to work. -
After initial configuration or reconfiguration after Factory Default - SCG services will not start
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Actions to take in case of DHCP Decline message from the client
This article explains what causes DHCP Decline response from a client, how to diagnose the problem, and what needs to be done to fix the issue. -
Windows 8.1 clients are asking for proxy server credentials after entering 802.1x credentials
This article explains how to avoid an issue when the windows 8.1 clients ask for proxy credentials after the 802.1x authentication.