Knowledge Base Articles
Browse Results: SmartCell Gateway > Known Issues and Workarounds
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Fail to create report with radio option in SCG
In SCG release 2.1.0, when trying to create TX/RX bytes report for management domain in 2.4G radio, the system returned with following message: "Unable to update the report. Reason: String index out of range:-1" -
SmartZone Ports to be open on a Firewall w/NAT
What ports/protocols need to be open to permit AP to SmartZone controller communication, and if including NAT? -
DNS name resolution for IP address of SCG or vSCG
This articles shares the domain name which APs resolve to discover the SZ/vSZ controller -
Apple iOS wireless client connection issue when exiting sleep mode
I have R700's and many different wireless clients. I am using iOS 8.1 , and 802.11r is activated on the WLAN. The iPad Air 2 connects fine to start with but after it has been in sleep mode for an extended time it does not reconnect. To fix this I need to reboot the iPad Air and then it... -
Active directory PW expiration and Captive Portal
When Authenticating to Active Directory for Captive Portal user login, I want to have my AD passwords expire on a set value of X days, and then have the CP users get notified of this as they would be notified in an normal network domain access topology. -
Actions to take in case of DHCP Decline message from the client
This article explains what causes DHCP Decline response from a client, how to diagnose the problem, and what needs to be done to fix the issue. -
After initial configuration or reconfiguration after Factory Default - SCG services will not start
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SWIPE application unable to access vSCG
Using the SWIPE application with vSCG ver 3.0, I loose the connection to the vSCG and it fails to work. -
Registering an AP with vSCG / SCG
Adding new access point to vSCG (or SCG)