Knowledge Base Articles
Browse Results: SmartCell Gateway > Troubleshooting
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Really bad tput when doing internet tput test
Wireless client is getting in the most part a really bad tput though the configuration is done correctly on the vSCG 3.0.4 SW. Client connects fine and gets 1Mbps or below and then suddenly it would jump to something like 50Mbps and then drop down to 1Mbps. Rate limiting is not enabled. -
SCI - Operational reports do not include SCG data
The customer has recently connected an SCG to an SCI host, however they are not receiving data from the SCG. This article describes how to enable the ap-sci command to have this data collected and submitted to SCI -
Access point is shown twice in an AP zone after restoring configuration backup
After restoring a configuration backup on an SCG 2.5.1.0.182, one or more APs are shown twice in an AP zone. This article describes how to rectify this double entry. -
vSCG: Although originally pointed with 'set director ip' command, after AP joins vSCG and reboots with factory default, it's server list will become empty.
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WISPr redirect not working on SCG-200
This article describes common issues which may cause the WISPr redirect to fail on the SCG-200 controller -
Channel change too frequent when using channel fly
This article describes how to reduce the frequency between channel changes on SCG APs with channelfly enabled. -
SZ / SCG AP tunnel MTU Configuration location
This article describes where the tunnel MTU setting may be found on SZ / SCG -
F5 VPN Issues from Wi-Fi Network.
This article describes reasons why a VPN may not establish over a wifi network -
Duplicate user IP addressing may cause authentication failures
This article explains that UE IPs should be unique on the SCG controller. There should never be an instance where a UE shares an IP with another (which is common where sites are deployed behind NAT). Distinct prefixes should be used for each site. -
SCG - Access point running old SCG code will not connect to SCG
An AP running old SCG code (for example, 1.1.1.x), will not connect to an SCG running one of the latest firmware builds with the AP certificate checking enabled (default configuration).