Knowledge Base Articles
Browse Results: SmartCell Gateway > Troubleshooting
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Fail to create report with radio option in SCG
In SCG release 2.1.0, when trying to create TX/RX bytes report for management domain in 2.4G radio, the system returned with following message: "Unable to update the report. Reason: String index out of range:-1" -
SmartZone Ports to be open on a Firewall w/NAT
What ports/protocols need to be open to permit AP to SmartZone controller communication, and if including NAT? -
Query on set director zdcode option in AP CLI
what is set director zdcode del and zdcode [n] means? -
Apple iOS wireless client connection issue when exiting sleep mode
I have R700's and many different wireless clients. I am using iOS 8.1 , and 802.11r is activated on the WLAN. The iPad Air 2 connects fine to start with but after it has been in sleep mode for an extended time it does not reconnect. To fix this I need to reboot the iPad Air and then it... -
Running Iperf to cross-check SpeedFlex test results
This article explains how to run Iperf if a customer would like to cross-check SpeedFlex results. -
Actions to take in case of DHCP Decline message from the client
This article explains what causes DHCP Decline response from a client, how to diagnose the problem, and what needs to be done to fix the issue. -
MAC OS is supported for ZeroIT , however not all legacy MAC OS versions are backwards compatibility tested by our Quality Assurance team.
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How to change interface and DNS IP of vSCG?
Following article explains the steps on how to change the interface IP and DNS on vSCG -
Registering an AP with vSCG / SCG
Adding new access point to vSCG (or SCG) -
Mobile devices are unable to associate to 802.1x EAP-TTLS
This article provides reasons for why mobile devices are unable to associate with 802.1x EAP-TTLS WLANs when PCs/laptops connect without issue.