Knowledge Base Articles
Browse Results: Ruckus Support Services
-
How can a VAR view their End User's account?
Article provides instructions on how a VAR contact can view their End User's account to manage end users assets, licenses and support contracts -
Article provides an understanding of why the end user must accept the terms and conditions of buying a Right to Use License prior to activating and downloading the license.
-
How to Reset Your Login Password on Support Portal.
Assisting customer to reset the Password on Support Portal by sending the Reset Password Link. -
You can't activate this code. Your account does not match the sales order
Error while trying to activate support or license activation codes in Ruckus Support portal. -
Adding AP Licenses on the virtual controllers from LiMAN portal
Activated AP Licenses and would like to add them on the virtual controllers from LiMAN portal -
IPs and Ports that need to be open in Firewall for Ruckus Cloud
To allow proper communication between the managed APs and Switches with Ruckus Cloud, customers must allow some URLs, Ports, and IPs in their Firewall. -
End Customer Delegation to another End Customer
A Support Portal End Customer User can be linked only to one End Customer Account. However, there is a need for some End Customer Users to be able to manage other End Customers accounts. Like a school district has multiple schools. This feature will allow the IT person to masquerade as IT persons...