Knowledge Base Articles
Browse Results: Ruckus Support Services
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Ruckus ICX 7650 uses Self-Authenticated Upgrade (SAU) feature to enable license features.
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How can a VAR add licenses in LiMan for the End user
Article has got information about VAR accessing and managing end customers LiMAN licenses -
PoD licenses for ICX 6610, ICX 6450,ICX 7150, ICX 7250
Article has got brief description about Ports On Demand (PoD) licenses for ICX 6610, ICX 6450,ICX 7150, ICX 7250 -
Support contract is activated but unable to view the status on the support portal
On rare occasions the support contract will take time to get updated or does not get updated even after the activation on the Ruckus Support Portal is completed. -
Article has got information about the NFR kit support
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Customer PO can't be blank error during the activation
The activation will not be successful on the Ruckus Support Portal, when the purchase order number is blank on the order. -
Unable to activate the support as VAR or End User is blank
Both End User and VAR must be listed on Sales Orders in order to activate Support or License on the Ruckus Support Portal -
Support Entitlement for ZoneDirectors
Explanation about Support Entitlement for ZoneDirectors -
How to access Ruckus Knowledge Base Articles ?
Basic guidelines for accessing and using Ruckus Knowledge Base content via the Support Portal -
Article has got information about the part numbers, that are eligible to get RMA on a component.