Knowledge Base Articles
Browse Results: SmartCell AP > Known Issues and Workarounds
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The best way to setup Mesh APs?
Begin with all your APs connected to the ZD/SZ controller by wire, so they get fully configured first, then detach their Eth cables and deploy where you need them to Mesh from. -
SZ100 Clustering Questions - AP Load Balancing
APs are assigned to Cluster Nodes in a round-robin fashion, data traffic is not 1:1 to AP controller, and you can increase cluster size to increase throughput. -
How to determine maximum PoE cable length for APs?
Customers ask what grade cable and length requirements are there for 802.3af or 802.3at PoE to Ruckus APs. -
FAQ: Ruckus AP Device Certificate Refresh
Device certificates on Ruckus APs manufactured prior to January 2016 may require a certificate refresh prior to November 2016 to avoid service interruption. -
When might we see a Ruckus AP send de-auth to wireless client devices?
Wireless clients move around and are always sending probes and association requests. If not sending authentication with these, Ruckus APs may send de-auth packets. -
SCG/vSZ controlled AP ver 3.4.2 has 5GHz LED off but 5GHz SSID is working
AP controlled by vSZ/SCG running 3.4.2 have 5Ghz LED off while 5Ghz SSID/WLAN is operational. Issue persists until AP is rebooted. This is a cosmetic issue that does not affect operation but impacts direct verification of service on AP via LED state -
Bypassing DNS entry for SZ AP discovery
How to manually configure an SZ AP to connect to a desired SZ controller when DNS server on network specified a different controller. -
Moving v/SZ managed AP to a new Cluster or IP
Command needed to move a Smart Zone AP to a new cluster or new (changed) SZ IP address -
Unable to retrieve the GPS co-ordinates for some APs
Most of a customer's 7762-S model APs are showing GPS coordinates, but not all. -
SCI Airtime reports showing unrealistic high values
Airtime displayed in SCI is not reasonable value - showing numbers in 1000's % while it should always be less then 100%