Knowledge Base Articles
Browse Results: SmartCell AP > Troubleshooting
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Uploading and installing AP Patch after testing with private AP build
Customer was testing a private AP build on a few AP's in a Zone and subsequently needed to upload an AP Patch with fix -
Multi-gigabit Ethernet requires clean cable runs (TSB 2020-003)
Multi-gigabit Ethernet requires clean cable runs that comply with industry standards. -
Configuring Packet Capture for APs in SZ/vSZ
This article provides information on configuring packet capture for APs on SZ/vSZ -
AP failed to update or download the certificate from SZ, reporting 'Update Failed'
Even when the correct '.res' certificate response package is uploaded to SZ and sent to the AP, the AP fails to download the certificate -
Speed test to a client is greyed out on vSZ management GUI
Customer unable to run speedflex for connected Clients when Tunnel Type is Direct AP Softgre -
Reasons for disconnectivity/slowness of clients and how to prevent it
This article tries to list all possible reasons for client disconnections and possible remedies. -
5G LED of wave 1 & 2 AP is off
5G LED of wave 1 & AP is off with SCG AP image if original image was R110 standalone image. -
When the customer leave APs in their lab, the customer found SZ Server List was removed.
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What is Isolated Mesh, Island SSID, and when is it seen?
What are conditions that can cause a Mesh AP (or factory default) to advertise Island SSID. -
I connect a laptop to the R750 Non-POE port but it doesn't work.
No link light on R750 second port when I connect a laptop.