Knowledge Base Articles
Browse Results: SmartCell AP > Troubleshooting
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How to intrepet the output from SZ Spectrum Analysis Tool
Details on Spectrum Analysis Tool output -
Packet Capture Stream from AP to Wireshark failed after upgrade to Wireshark 3.x
After upgrading Windows PC to Wireshark version 3.0 Packet Capture Stream from Ruckus AP failed -
What Diagnostic Information Should I Provide When Opening a Case?
A guide to diagnostic information that can be provided to speed-up problem analysis/diagnosis -
SZ controlled Access Points not transmitting SSIDs
Newly added Access Points are not transmitting any SSIDs -
Can I move AP with mesh enabled to another Zone in v3.4.2
APs with mesh enabled cannot be moved to other Zones with different mesh network name or passphrase, or to a mesh disabled zone. This is by design to protect AP connectivity. Tested in 3.4.2 -
SZ AP Ethernet Port configuration not showing group or zone level configuration
Customer disabled ports on an H510 model specific configuration at the Zone level but the configuration did not propagate to the AP's -
Downloading AP support info diagnostic file for SZ controlled Access Points
To assist customer NOC teams with determining which AP a client is connected to and how to download the AP support info if AP is connected or not connected. -
SCI Airtime reports showing unrealistic high values
Airtime displayed in SCI is not reasonable value - showing numbers in 1000's % while it should always be less then 100% -
SZ controlled Access Points loosing contact to SZ with Q in Q Tunnel in AP access network
SZ controlled Access Points connected across a network that included Q in Q tunnel unable to maintain SSH control tunnel -
Determining AP transmit power changes made by Auto Cell Size (ACS) feature
AP CLI command get auto-cell <interface> and AP syslog commands provide information on Transmit power changes done by Auto Cell Size (ACS) feature