Knowledge Base Articles
Browse Results: Troubleshooting
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Intermediate certificate missing in certificate path
The browser is throwing the security certificate error even though CA cert has installed on zone director but this appears to be only with the new user's joining the network, once they authenticate to the network through captive portal it doesn't appear again. -
Packet Captures through Ruckus APs
Describes the configuration necessary to use a Ruckus AP to gather wireless traces. -
How to factory reset different Zone Director models
This article explains factory reset procedure for all the ZD models. -
Lost connection between ZD and AP
I have a working AP which lost contact with the ZD -
TSB 2021-005 – FastIron 08.0.90m Switch Image – Management Access Issues (DEFECT # FI-247944)
This technical support bulletin describes a condition resulting from upgrading the software on an ICX switch to RUCKUS FastIron Software version 08.0.90m Switching image. The FastIron 08.0.90m Routing image is not affected -
This article explains multiple issues seen with ZD 1. ZD1200 is stuck in the setup Wizard loop or many of its Tabs do no show up 2. ZD1200 is stuck in firmware upgrade page with the status saying "Uploading"
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cloudpath admin account or CA-Admin locked out GUI
If the Admin account or CA-Admin account is locked (or not known) the command helps reset the Admin password and gives the option to create a new CA-Admin account. In a given situation when the CA-Admin left the company and no one else has the credential this commands helps create a new CA-Admin... -
How do I know the AP name from the AP Command Line?
This is a very basic but important command about how to check the name of the AP from its CLI -
I connect a laptop to the R750 Non-POE port but it doesn't work.
No link light on R750 second port when I connect a laptop. -
This article explains a scenario due to which AP's upgraded to the ZD firmware 10.5.1.0.124 may get stuck in the firmware upgrade loop.
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