Knowledge Base Articles

Browse Results: Troubleshooting > ZoneDirector 1200

• Surface Pro 3/4 unable to connect to 802.1X SSID on 5ghz radio 

  Surface Pro 3/4 connects on a standard SSID without any issue, and also connects on 2.4ghz radio to an 802.1X SSID. However, issue with client devices attempting to connect to 5ghz radio.
  https://cloudsupport.ruckuswireless.com/answers/000005324
  Updated: "2019-01-19 Votes: 0

• License Pooling from 9.9 version on ZoneDirectors

  Article provides information about license pooling feature which is enabled from 9.9 release
  https://cloudsupport.ruckuswireless.com/answers/000003638
  Updated: "2019-01-26 Votes: 2

• Unleashed AP not registering with Master AP.

  Unleashed AP not able to join existing Master AP. The resolution is also applicable for ZD managed AP's running firmware version 9.9.x and later releases.
  https://cloudsupport.ruckuswireless.com/answers/000005680
  Updated: "2019-10-16 Votes: 15

• Configuring Guestpass self service with Sponsor Approval on ZD

  This article provides information on configuring Guestpass self service with Sponsor Approval on ZD
  https://cloudsupport.ruckuswireless.com/answers/000009458
  Updated: "2019-06-24 Votes: 2

• Recommendations to Protect Wi-Fi Traffic: Management, Control, and Data from Vulnerability Exploitation

  The article aims to inform customers on precautionary measures that they can introduce in their network to minimize any potential exploitation from vulnerabilities.
  https://cloudsupport.ruckuswireless.com/answers/000011636
  Updated: "2021-05-11 Votes: 0

• How to factory reset different Zone Director models

  This article explains factory reset procedure for all the ZD models.
  https://cloudsupport.ruckuswireless.com/answers/000010062
  Updated: "2022-01-07 Votes: 3