Knowledge Base Articles
Browse Results: Troubleshooting > ZoneDirector
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SSH to ZD-1200 via Putty gives error
ERROR: Couldn't agree a client-to-server cipher (available: aes128-ctr, aes192-ctr, aes256-ctr) -
Opening ZoneDirectors running 10.0.1 from FlexMaster running 9.13.1 brings up wrong/old GUI
Customer has upgraded several ZoneDirectors to 10.0.1.0.88. Due to network constraints they access ZoneDirectors by clicking on serial number link in FlexMaster inventory page. After ZoneDirectors upgrade this link opens only the old version of ZD WEB-UI not the new version -
How to check the operational health of a ZoneDirector
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Meaning of "sessTerCause" Session Termination causes
This article provides meaning of different session termination causes when a client leaves or disconnects the WLAN. -
Smart-Roam sticky client control
When to use Smartroam feature on Zone Director -
Clients de-authenticate due to foreign wifi system running WIPS
Clients are unable to connect. There are high interference numbers from a neighboring meraki system using the same WLAN name. Clients are only kicked out at the Ruckus system but not the meraki system. -
Best practices for VoIP deployments
This article lists some of the configuration changes that can be made on the ZD/APs as well as on the VoIP handsets to ensure best call quality. -
Reasons for APs failing to join ZD
Possible reasons for an AP failure to join the ZD and troubleshooting steps to be taken to address them. -
How does client fingerprinting work?
How does client fingerprinting work on ZD controllers. -
Access Points disconnected on Zone Director due to AP limit reached
Access Point got disconnected on the ZD and shows message as "Connection request from AP[RuckusAP6] refused; AP limit reached"
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