Knowledge Base Articles

Browse Results: Troubleshooting > ZoneDirector 3000

• ZD 3K Guest WLAN when tunneling is activated the clients are unable to get DHCP IP 

  Zone-Director ZD-1100 configuration file is imported to a new Zone-Director 3k and WLAN tunneling is enabled the client is unable to obtain IP through DHCP
  https://cloudsupport.ruckuswireless.com/answers/000003369
  Updated: "2014-11-07 Votes: 1

• Will R300 support mesh in 9.9/9.10 

  Entry level 802.11n R300 model AP does not support Mesh
  https://cloudsupport.ruckuswireless.com/answers/000004348
  Updated: "2015-08-04 Votes: 5

• Surface Pro 3/4 unable to connect to 802.1X SSID on 5ghz radio 

  Surface Pro 3/4 connects on a standard SSID without any issue, and also connects on 2.4ghz radio to an 802.1X SSID. However, issue with client devices attempting to connect to 5ghz radio.
  https://cloudsupport.ruckuswireless.com/answers/000005324
  Updated: "2019-01-19 Votes: 0

• License Pooling from 9.9 version on ZoneDirectors

  Article provides information about license pooling feature which is enabled from 9.9 release
  https://cloudsupport.ruckuswireless.com/answers/000003638
  Updated: "2019-01-26 Votes: 2

• Configuring Guestpass self service with Sponsor Approval on ZD

  This article provides information on configuring Guestpass self service with Sponsor Approval on ZD
  https://cloudsupport.ruckuswireless.com/answers/000009458
  Updated: "2019-06-24 Votes: 1

• How to factory reset different Zone Director models

  This article explains factory reset procedure for all the ZD models.
  https://cloudsupport.ruckuswireless.com/answers/000010062
  Updated: "2022-01-07 Votes: 3