Knowledge Base Articles
Browse Results: Troubleshooting > SmartCell Gateway
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SZ version 3.5, 3.6 NTP Time Does Not Auto Sync
Due to issues with NTP response delay NTP auto sync was disabled in SZ version 3.5 and 3.6 to prevent future dating data. A fix in 5.1 and above has allowed NTP auto sync to be re-enabled. -
Meaning of "sessTerCause" Session Termination causes
This article provides meaning of different session termination causes when a client leaves or disconnects the WLAN. -
This article describe one of the possible reason for access point configuration update failure in Smart Zone controller version 5.2.0 or earlier.
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Best practices for VoIP deployments
This article lists some of the configuration changes that can be made on the ZD/APs as well as on the VoIP handsets to ensure best call quality. -
5G radio not broadcasting with WAL_DBGID_DEV_TX_TIMEOUT
5G radio is not broadcasting and the customer will see the error message on AP supportinfo -
5G LED of wave 1 & 2 AP is off
5G LED of wave 1 & AP is off with SCG AP image if original image was R110 standalone image. -
Existing DPSK clients getting disconnected and re-associating, at the time of generating new DPSK
This Article explains why clients are disconnecting from DPSK SSID when we create a DPSK key on vSZ -
How to Configure SmartZone to support Google Orion wifi
This document outlines how to configure and troubleshoot SmartZone 5.2.1 to support Google Orion hot spot 2.0 wifi. -
Update or modify tunnel profile on a WLAN in SZ
Customize Ruckus GRE tunnel profile for a WLAN in SZ -
SCG public API returning invalid value for mesh neighbor signal level
This article explains that at times, the signal level (%) for a connected mesh neighbor will be incorrect.
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