Knowledge Base Articles
Browse Results: Troubleshooting > vRIoT
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Innr IOT-ZigBee bulbs are getting randomly disconnected from the IoT Gateway
Explains a scenario where Innr-IoT bulbs were getting randomly disconnected from the IOT gateway and would not connect back unless IoT Gateway is rebooted. -
Services in IOT controller is offline even after hours
What could be the problem if the services are offline on a vRIoT new instance after hours. -
How to get diagnostics file of IOT controller
This article provides instructions on how to get the diagnostics file from IOT controller. -
Ruckus IOT LoRa LNS Tab is not visible on Firefox Browser
This article details on how to fix Ruckus IOT UI access for LoRa Tab on Firefox -
How to check if vRIoT is upgraded, or a fresh install?
How can you see if the vRIoT server is upgraded, or if it was a fresh installed with that version. -
This article explains why IOT IOT Zigbee-AA Door locks are online of the vRIOT controller but the Visionline server shows Door locks as offline
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AP sending high amount of DNS requests for vriot.ruckuswireless.com
This Article explains how to stop the excessive DNS requests which is sent by AP's for vriot.ruckuswireless.com when there is no IoT devices/controller in the network -
vRIOT upgrade failure from 1.5.1.1.21 to 1.7.1.0.16 Error "Script did not return True. Exiting"
This article explains why we get an error "Script did not return True. Exiting" while vRIOT firmware upgrade -
RSSI/LQI values for the IOT devices and its significance
This Article provides the details on the RSSI LQI values seen for the IOT devices and what are the desired values for a stable communication between IOT devices and IOT Gateway -
Assa Abloy Locks are getting disconnected to the IOT Gateway after the AP reboot/Power Cycle
This Article explains a software behavioral change that resulted into IOT Devices disconnect with the IOT Gateway/AP after the AP power cycle
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