Knowledge Base Articles
Browse Results: Troubleshooting > Ruckus Cloud LTE
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Infomark CBRS client Windows 7 driver
A windows 7 client will not work if one connects an Infomark to a Windows 7 client -
t2.lte-cloud.ruckuswireless.com no longer active
https://t2.lte-cloud.ruckuswireless.com/ no longer active after 19.01 upgrade -
LED Status and T-shoot
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LTE AP cloud connectivity debugging
Basic debugging steps and reason for the LTE AP connectivity issue on cloud. -
How to de-register or replace AP from LTE Cloud
Customer needs to replace their old CBSDs with new one for which the CBSD's should be removed from SAS account. -
Cellular signal strength with iPhone 11 iOS 12 minimum
This is a hidden tool for iPhone 11 to measure Rx CBSD signal strength at iPhone 11 -
Smartphone will not work out of the box. One needs to change APN parameters to connect to Ruckus LTE network.
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AP unable to sync with remote Precision time protocol (PTP) server
Customer has configured PTP but the slave AP is unable to synchronize and is failing. -
Checklist to Band 48 phone prerequisites for connecting to Ruckus AP/CBSD
Though a phone is listed as Band 48 supported, not all models of that phone will work in the B48. This note is a checklist of items that need to be checked before a phone can connect to a Ruckus CBSD/AP. -
How to gather the Web developer network logs in HAR format from the web browser.
This article explains the procedure to gather the Web developer network logs in HAR format from the web browser for Cloud Service indicating a technical error.
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