End Customer Delegation to another End Customer
SummaryA Support Portal End Customer User can be linked only to one End Customer Account. However, there is a need for some End Customer Users to be able to manage other End Customers accounts. Like a school district has multiple schools. This feature will allow the IT person to masquerade as IT persons of the other schools and manage their accounts
QuestionEnd Customer Delegation to another End Customer
Customer EnvironmentSupport portal
ResolutionThis Support Portal enhancement is about allowing an End Customer to be able to manage another End Customer account.
A Support Portal End Customer User can be linked only to one End Customer Account. However, there is a need for some End Customer Users to be able to manage other End Customers accounts. Like a school district has multiple schools. This feature will allow the IT person to masquerade as IT persons of the other schools and manage their accounts
To get access to other end customers, end-user contact needs to give viewing permission to the End Customer. Below are the steps that need to be performed to delegate:
- Log in to https://support.ruckuswireless.com/
- Click on My Support Account
- Click on Add Delegates
- Enter the email of the user you wish to act on your behalf.
- The user must be registered to the Support Portal.
- The user must be A RUCKUS Networks End Customer
- Click the "Add Delegate" button.
- Delegate added. Confirmation needed.
- Email sent to the registered email to confirm
- After confirmation, the confirmed status will change to Yes
- Delegates registered under My Profile
Delegatee - The End Customer user that was delegated to manage the Delegator’s account
Delegator - The End Customer user that delegates his account to another End
The delegate will have Admin level if Delegator is Admin
Delegatee can view the delegated accounts under Ruckus Dashboard- View Delegated Accounts
Once the account is confirmed via email, the account can be viewed under Delegated Accounts and hyperlink to click on the account.
Without confirmation cannot click on account and no hyperlink.
Click on the account to manage- An email will be sent to the delegator that you have accessed this account.
Under Action click Delete.
An email will be sent to both the Delegator and Delegate notifying that Delegate is no longer a Delegate for the specific account.
January 12, 2022 04:23 AM (about 1 year ago)
Website Issues, Support License Activation, Registration, Ruckus Support Services
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