How to process replacements for Latin American Countries

Summary

How to process replacements for Latin American Countries

Resolution

Latin American Countries
Argentina, Bolivia, Colombia, Ecuador, French Guiana (department of France), Guyana, Paraguay, Peru, Uruguay, Venezuela

Wired – Advance Replacement
  • IOR/EOR auto notification to customers.
  • Customer needs to accept/reject.
  • If accepted, replacement processed from USA/Louisville.
  • Customer must return the defective to USA/Louisville.
  • Cost of defective return to be borne by customer.
Wireless – Advance Replacement
  • Replacements are Shipped NBD, from USA/Louisville warehouse.
  • Customers must return the defective to USA/Louisville.
  • Cost of defective return to be borne by RKUS.

Wireless – Return to Factory
  • Defective return instructions are auto sent to customers asking to return the defectives to USA/Louisville.
  • COD for low value products are sometimes exceptionally approved by CSM’s, SSL’s Accounts Team & RMA OD.
  • Replacements will be shipped from USA/Louisville warehouse within 15 business days after receipt of defectives.

Brazil & Chile

Wired – Advance Replacement
  • Replacement fulfilled from in-country warehouse Sao Paulo & Santiago respectively and Delivered NBD.
  • Customer returns the defective to Sao Paulo (Brazil) & Santiago (Chile) warehouse, respectively.
  • RKUS will bear the return cost.

Wireless – Advance Replacement
  • Brazil -- Replacement fulfilled from in-country warehouse Sao Paulo and Shipped NBD.
  • Chile -- Replacements fulfilled from USA/Louisville & Shipped NBD.
  • Customer returns the defective to Sao Paulo & USA/Louisville warehouse, respectively.
  • RKUS will bear the return cost.

Wireless – Return to Factory
  • Defective return instructions are sent to Brazil & Chile customers to return the defectives to Sao Palo & USA/Louisville warehouse respectively.
  • Replacements will be shipped from Sao Paulo for Brazil & USA/Louisville warehouse for Chile within 15 business days after receipt of defectives.
Note: Attached the IOR sample email template.

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IOR Sample Template msg.docx
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Article Number:
000011875

Updated:
September 07, 2021 06:05 AM (9 months ago)

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Tags:
Knowledge Base, Ruckus ICX Switches, ZoneDirector, ZoneFlex Indoor, ZoneFlex Outdoor

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