How to process replacements for Central American Countries?

Summary

How to process replacements for Central American Countries?

Resolution

Central American Countries
Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama.


Wired – Advance Replacement
  • IOR/EOR auto notification to customers.
  • Customer needs to accept/reject.
  • If accepted, replacement processed from USA/Louisville.
  • Customer must return the defective to USA/Louisville.
  • Cost of defective return to be borne by customer.

Wireless
Advance Replacement
  • Replacements are Shipped NBD, from USA/Louisville warehouse.
  • Customers must return the defective to USA/Louisville.
  • Cost of defective return to be borne by RKUS.

Return to Factory
  • Defective return instructions are auto sent to customers asking to return the defectives to USA/Louisville.
  • COD for low value products are sometimes exceptionally approved by CSM’s, SSL’s Accounts Team & RMA OD
  • Replacements will be shipped from USA/Louisville warehouse within 15 business days after receipt of defectives

Mexico
Wired – Advance Replacement
  • Replacement fulfilled from in-country warehouse Mexico City.
  • Replacements are Delivered NBD.
  • Defectives will be picked-up from customers.
  • Ruckus will bear the pick-up charges.

Wireless – Advance Replacement
  • Replacement fulfilled from in-country warehouse Mexico City.
  • Replacements are Shipped NBD.
  • Defectives will be picked-up from customers.
  • Ruckus will bear the pick-up charges.
Wireless – Return to Factory
  • Defective return instructions are auto sent to customers asking to return the defectives to Mexico City.
  • Return cost to be borne by the customers.
  • Replacements will be shipped from Mexico City within 15 business days after receipt of defectives.
Note: I've attached the IOR sample email template.

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Article Number:
000011874

Updated:
September 07, 2021 06:05 AM (9 months ago)

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Tags:
Knowledge Base, Ruckus ICX Switches, ZoneDirector, ZoneFlex Indoor, ZoneFlex Outdoor

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