SummaryRead Only user cannot accept the invite for a 3rd Party Administrator, the user has to be a Prime Admin in order to accept the invite sent from End customer account.
QuestionCan a Read Only MSP Admin be invited as a 3rd Party Administrator?
Customer EnvironmentCustomer is trying to invite a Partner with Read Only user as a 3rd Party Administrator and the invitation is sent to the Partner, upon clicking on the Accept Invitation email or the URL the page redirects to https://cloudsupport.ruckuswireless.com.
- Read Only user cannot be a VAR / 3rd Party Administrator.
- The user needs to be a Prime Admin in order to accept the invite and access the End customer account.