Why do I get login page error when trying to log in to https://t2.lte-cloud.ruckuswireless.com/?

Summary

https://t2.lte-cloud.ruckuswireless.com/ no longer active after 19.01 upgrade

Question

Why do I get login page error when trying to log in to https://t2.lte-cloud.ruckuswireless.com/?

Customer Environment

19.01 with 2.4.1.0013 AP SW.

Resolution

The correct way to log in to LTE cloud should be https://lte-cloud.ruckuswireless.com and not t2.lte-cloud.ruckuswireless.com.

The correct way to log in is not pod dependent and should always be used by customer. 
After logging in, it will redirect to t3.lte-ruckuswireless.com for our current 19.01 SW version. 

Ruckus recommends always using lte-cloud.ruckuswireless.com as the log in to your LTE account.

Article Number:
000009865

Updated:
August 14, 2020 04:42 PM (about 2 years ago)

Tags:
Firmware, Installation, Troubleshooting, Known Issues and Workarounds, Ruckus Cloud LTE

Votes:
1

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