Why does my Windows 7 client not connect with my CBRS Infomark IML-C4510W via USB?

Summary

A windows 7 client will not work if one connects an Infomark to a Windows 7 client

Question

Why does my Windows 7 client not connect with my CBRS Infomark IML-C4510W via USB?

Customer Environment

eNodeB Q710/Q910/Q410 established (DHCP, EMS, EPC, Sync, LTE orange) SIM card inserted in Infomark and Infomark is turned on. Other clients, EUs, already connected to network. Infomark shows CBRS LED on and connection to eNodeB.

Root Cause

Windows 7 client does not have the Infomark driver

Resolution

A Windows 7 (W7) client which has not previously connected to an Infomark IML-C4510W will not connect automatically and will not be able to find the driver from the internet and thus not connect via a USB port to the W7 client. A Windows 10 client does automatically auto-detect the Infomark and this procedure is not needed.

Solution is to download the driver and run the .exe depending on whether the client is 32 or 64 bit (both options are available here).

For a 64 bit W7 client, load/execute the dpinst64.exe file attached by double clicking. For a 32 bit W7 client, load the dpinst32.exe file.

Attaching 32 and 64 driver files below.

Attachment

dpinst32.exe
application/octet-stream
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(534 KB)

Article Number:
000009366

Updated:
June 27, 2019 10:50 AM (over 3 years ago)

Answer Attachment
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(534 KB)

Tags:
Configuration, Installation, Troubleshooting, Known Issues and Workarounds, Registration, Ruckus Cloud LTE

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