Why aren't the subscribed AP licenses showing in GUI?
SummaryArticle describes about the steps which are to be performed when the licenses are not available on the Ruckus Cloud UI
QuestionWhy aren't the subscribed AP licenses showing in GUI?
Customer EnvironmentRuckus Cloud paid account
Root CauseFlexera ID did not synchronize with salesforce
WorkaroundContact Ruckus Customer Support
ResolutionIf you have purchased and activated Ruckus Cloud AP license subscription and are unable to see the licenses, it might be because of the sync issue between Cloud and Ruckus internal tools.
In such a scenario, please click on the Refresh button, which is under Administration -> Licenses
If you are still unable to see the licenses (would suggest to try the above steps again, after 15-20 minutes from the license activation time) please raise a ticket with Ruckus Support team
Note: While initiating a ticket with us, please enable Ruckus Support (Under Administration -> Support) for the support team to look at your account,