Account does not match the sales order Error

Summary

Error while trying to activate support or license activation codes in Ruckus Support portal.

Question

Customer Environment

This error is encountered when customer is trying to activate the codes in Ruckus Support portal: All Ruckus Customers

Troubleshooting Steps

Please verify the account information, when you come across the below activation error

Email with "XYZ" account which is used to activate the code does not match the account name in the Sales Order.

STEP 1: Check the account name under which the contact is registered to, by going to https://support.ruckuswireless.com/account

STEP 2 : Check the VAR/EU name in the Sales Order / SPA

Check End-user account name from activation code PDF file

STEP 3: Contact which is trying to register the SUP/LIC/RTU should have the same account name as that of SO.
- Partner should activate Partner Support
- EU support to be activated by End User

Resolution

If the Login email and the SO are registered to 2 different accounts, Please contact us
We will verify the login details and the PO/SO information and make the necessary changes to go through successful activation process

User-added image

Article Number:
000006141

Updated:
October 26, 2018 04:12 PM (over 1 year ago)

Tags:
Support License Activation, Registration, Unleashed, ZoneDirector, ZoneFlex Indoor, ZoneFlex Outdoor, Ruckus Support Services, virtual SmartCell Gateway, SZ100

Votes:
1

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