Account does not match the sales order Error
Summary
Error while trying to activate support or license activation codes in Ruckus Support portal.Question
Account does not match the sales order ErrorCustomer Environment
This error is encountered when customer is trying to activate the codes in Ruckus Support portal: All Ruckus CustomersTroubleshooting Steps
- Please verify the account information, when you come across the below activation error
- Email with "XYZ" account which is used to activate the code does not match the account name in the Sales Order.
- STEP 1: Check the account name under which the contact is registered to, by going to https://support.ruckuswireless.com/account
STEP 2 : Check the VAR/EU name in the Sales Order / SPA
STEP 3: Contact which is trying to register the SUP/LIC/RTU should have the same account name as that of SO.
- Partner should activate Partner Support
- EU support to be activated by End User
Resolution
- If the Login email and the SO are registered to 2 different accounts, Please contact us
- We will verify the login details and the PO/SO information and make the necessary changes to go through successful activation process
Article Number:
000006141
Updated:
October 26, 2018 04:12 PM (over 2 years ago)
Tags:
Support License Activation, Registration, Unleashed, ZoneDirector, ZoneFlex Indoor, ZoneFlex Outdoor, Ruckus Support Services, virtual SmartCell Gateway, SZ100
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