Summary

Question

Customer Environment

Root Cause

Workaround

Resolution

A. Having an updated Entitlement file on the controller will:

• Update the RTU information (if mapped to the serial number)
• Update the latest activated support dates on the License section of the SmartZone controller GUI. Having an active support on the SmartZone controller is required to upgrade the controller and it's AP's
• Update the AP license count on the License section of the SmartZone controller GUI. Having an updated AP license count on the SmartZone GUI is required to add more AP`s to the SmartZone Managed network
• Update the Data Plane (vSZ-D) license count on the License section of the Virtual SmartZone (vSZ) controller GUI. Having an updated vSZ-D license count on the SmartZone GUI is required for the Data Plane to connect to the Virtual SmartZone (vSZ) controller

Q. How do I get the support Entitlement File for SmartZone Controllers? 

A. The  Entitlement file for SmartZone Controllers is downloaded from Ruckus Support portal. 

If you are the End-User or the Partner/Re-seller trying to download the Entitlement file for the SmartZone controller

NOTE: The following steps work only if the controller serial number is registered under the same organizations account as the Support portal ID

Log into your Ruckus Support portal account and click on the LiMan (Smart License Manager) page

     


The SmartZone Controllers are registered on the LiMan portal

      

Click on the serial number to view the Licenses and the Support mapped to the serial number

If the license and/or support information in the Support Portal page does not match with the information on controller GUI, a new support file can be uploaded to the controller GUI.

Click on the "  License" button, and a file with .bin will be downloaded (size <200 KB)

     

The file can be uploaded at the SmartZone controller GUI >> Administration >> License

     

If you are the Ruckus Partner/Re-seller trying to download Entitlement file for the End-customer

NOTE: The partner/re-seller should have processed the Support or License order for the End-customer and once the order is processed, the controller serial number is/should be registered under the End customer's account.

1. Log into Ruckus Support portal account using your partner/re-seller ID

2. Click on "View Customers" link on the Ruckus Support portal page

3. Click on the name of the End-Customer account.

4. Click on "Switch to Account" button to access the end usersupport portal
   NOTE: Refer Article 000003780: How can a VAR view their end user's account? 

5. Once in the end user customer portal, click on the LiMan (Smart License Manager) page

6. The SmartZone Controllers the belong to end user are registered in the LiMan portal

7. Click on the serial number to view the Licenses and the Support mapped to the serial number

8. If the license and/or support information in the Support Portal page does not match with the information on controller GUI, a new support file can be uploaded to the controller GUI.

9. Click on the "  License" button, and a file with .bin will be downloaded (size <10 KB)

10. The file can be uploaded at the SmartZone Controller GUI >> Administration >> License