Why am I getting a support license expired message when upgrading my vSCG/vSZ cluster?
SummaryThis article explains why a vSCG/vSZ cluster upgrade may fail with the error "The support license has expired. Please contact Ruckus Wireless Support for assistance.”
QuestionWhy am I getting a support license expired message when upgrading my vSCG/vSZ cluster?
Customer EnvironmentCustomer operates one or more vSCG/vSZ controllers which they are attempting to upgrade to a later version
Root CauseThe customer requires a valid support license to be issued on LiMan when upgrading to the latest vSZ version.
Troubleshooting StepsConfirm whether you have a valid support license on each controller by perusing the list of active licenses on the controller UI under Administration >> Licenses
ResolutionActive support contract is mandatory on all the controllers in the cluster to upgrade to any new release. You need to work with your local Ruckus SE/VAR/Distributor to arrange for a support license, if one is not purchased.
“For more information on this topic—including video tutorials—visit the Ruckus Support How-To Hub at https://support.ruckuswireless.com/how-to-hub.”