How to download licenses from Support portal?

Summary

How to Download Licenses from Ruckus Support Portal

Question

How to download licenses from Support portal?

Customer Environment

Zone Director, Flexmaster,SCG <=3.1, SN specific licenses

Workaround

If you receive an error message or are unable to download the license file, please contact Ruckus support team to open a case.

Resolution

Follow the below instructions to download Hardware/SN specific licenses:
  1. Log in to Ruckus support portal - https://support.ruckuswireless.com

  2. Click on Assets

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  3. Click on Hardware Summary

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  4. Search for the controller SN in the Search box

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  5. Click on SN

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    Note: If you do not find SN, please register it for the warranty by following the instructions mentioned in article 
    000002007

  6. In the next screen, click on Download which is under Licenses -> Action tab.

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  7. You should have .lic file downloaded on your machine

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  8. Upload the same file on the controller under Administer -> License tab to ?increase the AP license count and to add additional AP's on the controller. Refer article 000002728 for step by step instructions.

Article Number:
000003116

Updated:
August 10, 2020 01:43 AM (almost 2 years ago)

Tags:
Website Services, Downloads, Support License Activation, Ruckus ICX Switches, ZoneDirector, FlexMaster UMM, SCG200

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