How to Register products through Ruckus Support Site?

Summary

Registering all the assets under the account, after obtaining access to Ruckus support portal.

Question

How to Register products through Ruckus Support Site?

Customer Environment

New or existing customer registering hardware assets on the support portal

Workaround

In case of any issues, contact Ruckus customer support https://support.ruckuswireless.com/contact-us

Resolution

Follow the below steps to register the assets:
  1. Login to Ruckus support portal: https://support.ruckuswireless.com
  2. If you do not have an account registered with Ruckus, you can get a free account.
    Have a look at the article https://support.ruckuswireless.com/articles/000002021 for details
  3. Click on Register Warranty
  4. There are two ways to register products:
    1. Manual Input – Manually entering SN’s

      a. Enter SN’s one per line

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      b. Click on Register. The assets are now registered under your account.

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      You can find the registered assets by going to Assets -> Hardware Summary

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    2. ?CSV Upload – Downloading the asset information file from ZD and uploading it on the support portal
      To register assets via CSV upload, you need to download .CSV file from the Zone Director.

      Follow the below steps to download .CSV file:

      a. Login to ZD UI
      b. Click on Administer -> Registration -> Enter all the information and click on Apply

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      c. Now the .CSV file is downloaded on your system

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      Steps to upload the file on the support portal

      a. Click on Register Warranty
      b. Under CSV Upload, click on Choose File

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      c. Select the file and Click on Upload

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      The assets are now registered under your account. You can find the registered assets by going to Assets -> Hardware Summary

By inputting serial numbers manually or uploading a CSV file, you are letting us know that you are now the owner of registered product(s).
 

Article Number:
000002007

Updated:
May 20, 2019 06:23 AM (9 months ago)

Tags:
Registration, Ruckus Support Services

Votes:
1

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