I forgot my password. How do I reset it?


Assisting customer to reset the Password on Support Portal by sending the Reset Password Link.


I forgot my password. How do I reset it?

Customer Environment

All Ruckus Support Portal User


For any other concerns, please contact Ruckus Customer Support.


If you are unable to login to Support Portal due to Authentication Error or have Forgotten your Password, don't worry, we can help by sending you a link to reset it.

Please follow these simple instructions to request a link to reset password on Support Portal.

  1. Click here to go to Support Portal Login Page. You will see the following screen:

    User-added image

  2. Click on Login and you will see the following screen, click on Forgot Password

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  3. Once Forgot Password is clicked, the following page will appear to type your email address

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  4. After the email address is submitted to reset the password, you will receive the Reset Email with the Password Reset Link as shown below

    User-added image

  5. Kindly, click on Reset Password

  6. You will be redirected to the below page when clicked on Reset Password Link

    User-added image

  7. After the Password is reset you will be redirected to Support Portal as shown below

    User-added image

Note: The support login will not work unless the login is confirmed, this is also on the of reason why you can not login to the support site even after resetting the password.

Article Number:

April 25, 2021 12:15 PM (almost 2 years ago)

Website Access, Website Services, Knowledge Base, Ruckus Support Services


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