Why did the replacement ZoneDirector did not come with the AP licenses?

Summary

Steps to get licenses on the replacement ZoneDirector

Question

Why did the replacement ZoneDirector did not come with the AP licenses?

Customer Environment

ZoneDirector setup

Workaround

In case of any issues, contact Ruckus customer support https://support.ruckuswireless.com/contact-us

Resolution

If you did not receive the license file on the replacement unit as that of your defective ZoneDirector, please download the license from the support portal and upload it on the controller.

Refer the article https://support.ruckuswireless.com/articles/000003116 which explains about downloading license file from the support portal.

Need assistance in uploading the licenses, then refer to article https://support.ruckuswireless.com/articles/000002728

Article Number:
000001927

Updated:
October 23, 2018 12:34 PM (over 1 year ago)

Tags:
Installation, System Network Management, Known Issues and Workarounds, Support License Activation, ZoneDirector

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