What is 3 Legged RMA and how does it work?
SummaryThis procedure is to be followed when a reseller or distributor is providing RMA replacement services such as 4-hour on-site, same-day replacement, etc to the end customers.
QuestionWhat is 3 Legged RMA and how does it work?
Customer EnvironmentVAR/Distributor replacing unit from their stock and then contacting Ruckus to fill their stock
WorkaroundContact Ruckus Customer Support in case of any further queries
3 Legged RMA is created to lessen the number of unit swaps a customer must perform and the time they must wait for turnaround to manage the network in the event of failure. This type of RMA is created when a reseller or distributor is providing RMA replacement services to the end customer. That is:
Unit fails at the End user
Customer contacts VAR or Distributor for replacement
VAR or Distributor ships replacement to customer
VAR or Distributor contacts Ruckus support for RMA on the original/defective serial number with the below information:
a. End user defective SN
b. Description of the symptom
c. VAR’s replacement SN (Which is sent as replacement to EU)
d. Shipping address to send the replacement unit
Ruckus support to create 3 Legged RMA to transfer the licenses and support from the actual defective unit to the replacement unit provided by the VAR or Distributor
Replacement unit is returned to spares inventory for the VAR or Distributor and will go out only with the default AP licenses
This will only work in Like for Like swaps