Why is ZoneDirector not reporting rogue devices?

Summary

Check the configuration settings on the Zone Director

Question

Why is ZoneDirector not reporting rogue devices?

Customer Environment

ZD & APs

Troubleshooting Steps

Check the following configuration settings on the Zone Director:
  1. ZD GUI > Configuration > Services > Enable Automatically adjust 2.4Ghz channels using Background scanning and also for 5ghz
  2. ZD GUI > Configuration > WIPS > Enable report rogue devices . If the second option 'Report only malicious rogue devices of type'  is enabled, then one of the four sub-options need to be checked. Else there wil be no reporting 
  3. ZD GUI > Configuration > WLAN > select WLAN and click on Edit --> Advanced option >Make sure "Do not perform background scanning for this WLAN service" is unchecked 
  4. If the Service Schedule option is enabled for the specific timings then apart from that specific timing, the AP will not be able to detect Rogue APs or Neighbor APs. Configure > WLANs > Advanced Options > Service Schedule      
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Note: Service Schedule configuration will be given first priority. 
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Resolution

If the Troubleshooting steps do not resolve the issue, provide the results to the Technical Support team.

Article Number:
000001581

Updated:
March 05, 2018 11:28 AM (about 4 years ago)

Tags:
Configuration, Troubleshooting, ZoneDirector

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0

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